Terms and Conditions

Terms & Conditions

Welcome to Shades & Feathers' Terms and Conditions

Whilst every effort has been made to outline our terms and conditions clearly and simply, if you do have any questions relating to this or any section of our website, please do not hesitate to contact us 

Products

As all lampshades and cushions are handmade, the pattern placement may vary from product to product. Where a lamp base (or any other prop) is shown in the image, only the lampshade is included in the purchase price. 

We recommend the use of low energy bulbs with your lampshades. They use less energy and are cool to the touch, avoiding the problem of scorching shades and ceilings.

The lining and frame of each and every lampshade have been tested and passed the glow wire test carried out by the Lighting Association.

Bulb Advice

Higher wattage bulbs generate greater amounts of heat and require more ventilation, which means larger or wider shades must be used. For example, for a 60-watt bulb, there must be at least 75mm of space between the bulb and the backing of the lampshade.

Bulb Size / Wattage  Critical Radius

0-25 Watts               25mm

26-40 Watts             50mm

41-60 Watts             65mm

61-75 Watts             75mm

76-100 Watts           90mm

101-150 Watts         130mm

We recommend you use low energy bulbs and that will reduce the risk of heat generation.

Placing an order

We will automatically confirm your order by email, detailing the items you have purchased. Once the order has been dispatched, a second email will be sent to advise you. This will indicate the completion of the contract between you and Shades & Feathers.

Payment

Once you have placed your order at the checkout, you will be redirected to PayPal to complete the payment and finalise the purchase. If you would like to pay by bank transfer or cheque, we are happy to accept this method of payment, please contact us to arrange this. Please note that orders will not be dispatched until the payment has been cleared.

Discounts and Voucher Codes

From time to time, Shades & Feathers may issue Discounts and Special Offer codes. Please note that these are valid against the purchase of products only and may be withdrawn by Shades & Feathers at any time. Discounts & Special offer codes can not be used in conjunction with any other offer, the discounts can not be applied retrospectively, therefore must be entered correctly by you at the time of purchase. We reserve the right to restrict the use of voucher codes from specific items on our website.

Pricing Errors

Although every effort is made to keep the details on our website accurate and up to date, mistakes do happen. Please note that we reserve the right to cancel & refund an order or contact you to request additional payment, should we discover a mistake with the pricing of an item.

Item not available

Whilst we make every attempt to keep the stock levels indicated on our website accurate and up to date, occasionally errors do occur. If we do not have the item available to fulfil your order, we will contact you as soon as possible to try and resolve the problem. An alternative solution will be offered or a full refund for the item purchased will be provided. Your order will be placed on hold until we have been able to contact you.

Returns Policy

For our full returns policy, please refer to ‘Delivery & Returns’ section of this website.

Delivery Charges

For our delivery charges, please refer to ‘Delivery & Returns’ section of this website.

Complaints

If you are in any way dissatisfied with the service or goods provided by Shades & Feathers, please be sure to contact us as soon as possible and we will do all we reasonably can in order to try and resolve the complaint.

Copyright

All contents of this website including images and text belong to or are licensed to Shades & Feathers and are protected by copyright laws and all such rights are reserved. No part of this site may be copied, or reproduced without prior permission.

Limitation of liability

Shades & Feathers will accept no liability for any loss, injury or damage caused as a result of any item purchased from us or through use of this website.

Legal Aspects

Your statutory rights covered by the consumer protection law are not affected by anything outlined above. Any contract for your purchase of goods and services from Shades & Feathers, is governed by the Law of England and Wales, and you agree that such contract will be subject to the non exclusive jurisdiction of the England and Wales courts.